Registering your frame & fork with us will help you prove the bike is yours should it ever be stolen. Registration also ensures it is covered by our Warranty Policy, and in the unlikely event you will ever have to make a claim, it will help us with the owner verification process. IMPORTANT: For Titanium frames sold from 1 Jan 2027 onwards, warranty registration is mandatory for full lifetime (33 years) coverage. Unregistered frames will be covered for 5 years from the date of original purchase.

TO REGISTER CLICK HERE

Curve Cycling products are designed, engineered and manufactured for adventure. We strive to offer industry-leading, innovative adventure tools to help support you on your journey. Each product we offer is optimised for its intended purpose and designed to perform reliably during a reasonable product life-cycle. Bicycles, cycling parts and accessories are not indestructible; a frameset may not last forever. The lifetime ultimately depends on how your product is used and the care your product receives.

We understand that cycling attracts inherent risks. Please ride in conditions and terrain appropriate to your skill level and the intended use of your Curve Cycling product to avoid personal injury and/or premature damage or failure to your equipment. 

While it is extremely rare, products can fail or become damaged during normal use* for the intended application. If your Curve Cycling product fails as a result of normal use for the intended application, we will either:

• Provide a best-effort repair of the product. This covers scenarios including, but not limited to, re-welding a cracked frame, repairing a failed water bottle boss/mount, or rebuilding a damaged wheel.
• Replace the product, like-for-like, if the product is current and in stock. A product that is discontinued may be eligible for an exchange to an alternative model or an updated version of that model. Additional costs may be incurred if the exchange requires additional parts due to incompatibility.
• Exchange the product for a different product if that works for the customer. If the replacement product has a greater value, the customer is responsible for paying the difference in price.
• In some very rare cases, a refund of the purchase cost will be offered.

What do we mean by "normal use"? 
We would, for example, classify normal use as riding a gravel bike on a gravel path, or a mountainbike on singletrack. Normal use does not include 'accidents' even if the accident happens 'during' normal use.

Damage resulting from accidents, such as a nail piercing a carbon rim, or impact damage from picking a bad line on a rocky/rooty trail, or getting a stick flung into the wheel is explicitly not covered by this warranty policy.

Riding a bike is inherently dangerous, and the equipment we use is always at risk of damage due to various factors. We fully acknowledge that accidents happen, be it a lapse of attention on the trail, or a wild animal hopping out of nowhere. Therefore, if a Curve product is damaged due to an accident or bad judgement, you are welcome to submit a Crash Replacement Claim. 

In most cases, we require the product to be returned to the Curve Cycling HQ in Melbourne, Australia or the dealer from which you purchased your Curve Cycling product for the warranty to be assessed. When a return to Curve Cycling HQ is not feasible, we may ask for the product to be sent to one of our dealers, or to be destroyed (in this case, we will ask for photo evidence that the product has been destroyed).

Curve Cycling will pay for all reasonable shipping costs related to approved warranty claims.

Please contact warranties@curvecycling.com to discuss your warranty claim.

In addition, to make a claim, please complete the form HERE to start the process for your Curve product. 

WARRANTY PROCESSING TIME

Curve Cycling will do everything possible and reasonable to ensure that our customers will be affected for as short a time as possible. Due to the complexity of our supply chain, as well as difficulties in tracing serial numbers and customer orders, this time may vary from as short as one week to as long as six months. A loan of goods may be arranged where possible until a suitable outcome is achieved, but it is not guaranteed.

SUMMARY

The team at Curve Cycling genuinely cares about supporting our community of riders. You have entrusted us to equip you for your grand adventures, and we take that very seriously. We are all straight-shooting, reasonable people, and we will do what we can to keep you rolling.

33 Years:

• Titanium frames

5 Years:

• Carbon rims
• Carbon forks
• Handlebars
• Steel frames
• Hybrid bonded titanium & carbon frames
• Axles
• Other titanium products, not otherwise mentioned

3 Years:

• Rocket Pooch titanium cage
• Seat posts
• Seat clamps
• Aluminium rims

2 Years:

• Custom paint arranged by Curve Cycling (peeling and cracking only) 

1 Year:

• Rocket Pooch bags
• Headsets (damage from water ingress or rust excluded)
• Bottom brackets (damage from water ingress or rust excluded)
• Paint on Curve Cycling frames and forks (peeling and cracking only)
• Surface finishing on Curve Cycling products

Non-Curve Cycling branded products supplied by Curve Cycling will attract their own manufacturer's warranty. Curve Cycling can assist in the warranty process for Non-Curve Cycling branded products for local customers. A Curve dealer, or your nearest trusted bike shop, can also assist with these warranties for non-local or international customers.

Brands regularly supplied by Curve include, but are not limited to, the following: SRAM, DT Swiss, Sapim, SP Dynamo, Vittoria, Skin Grows Back, Tailfin, 7mesh, Apidura, Arundel, King Cage, Chris King, Ingrid, Garbaruk, Ratio, Fizik, and Zipp.

Intended Use Category & Definition

Products

Condition 1: Road

Riding on well-maintained, smooth, paved surfaces, where the tyres are always in contact with the ground.

• Belgie DISC
• Belgie AIR

Condition 1.5: Endurance Road

Condition 1 plus riding on smooth gravel roads. Tyres are always in contact with the ground.

• Belgie ULTRA
• Race 370 fork
  
• ULTRA+
  
• Race 380 fork

Condition 2: Gravel

Conditions 1 and 1.5 plus riding on corrugated dirt roads, fire tracks, 4WD tracks and groomed trails with low-angle grades (equivalent to cross-country mountain bike trails graded “easy” or equivalent). Momentary loss of tyre contact with the ground may occur. Drop-offs of less than 15 cm (6”).

• Kevin / GXR Titanium / GXR4
• Kevin / GXR Steel
• AIR Kev
• Ride 400 fork
• G4T rims and wheelsets
• Grav AL rims and wheelsets

Condition 2.5: Gravel+

Condition 1, 1.5 and 2 plus riding on rougher cross-country mountain bike trails (graded “intermediate” or similar), excluding jump features. Drop-offs of less than 30 cm (12”).

• Big Kev
• Ride 415 fork
• Titanium seat post
  (27.2 mm)

Condition 3: Cross Country Mountain Bike

Riding in Conditions 1, 1.5, 2, and 2.5, plus riding on rough trails, small obstacles, and smooth technical areas. Drops and jumps should be no more than 60 cm (24”).

• GMX+ Titanium
• GMX+ Steel
• UpRock V2
• Seek 430 PM fork
• Seek 430 FM fork
• Seek 500 fork
• Dirt Hoops Alloy
• Dirt Hoop Carbon (25i)
• Walmer Bars - Aluminium
• Walmer Bars - Carbon
• Remlaw Bars

Condition 4: All Mountain

Riding in Conditions 1, 1.5, 2, 2.5 and 3, plus riding on rough technical areas, moderately sized obstacles, and small jumps. Jumps should be no more than 120 cm (48”).

For clarity, not intended for extreme forms of jumping or riding such as downhill, freeriding, dirt jumping, hucking (to flat or otherwise), skate parks, North Shore, rampage, etc. No large drop-offs, jumps or launches (wooden or dirt structures, cliff faces, buildings or house roofs) requiring long suspension travel or heavy-duty components. No hammering through obstacles or sending road gaps over pro road-racing pelotons. Not intended for use in video clips soliciting energy drink sponsorships.

• DownRock
• Dirt Hoops Carbon (30i)
• Relaxle Thru Axles
• Cable Guide Sets
• Titanium seat post
  (30.6 mm)
  
• Top caps

1. Curve Cycling will assess your warranty claim and, at its sole discretion, determine whether your claim is within the Warranty Policy terms.
   
   
2. Curve Cycling will, at its sole discretion, either repair or replace the product if your claim is determined to be a warranty case.
   
   
3. Warranty covers defects in materials and craftsmanship, including manufacturing defects.
   
   
4. The date on your Invoice is the date your warranty period commences.
   
   
5. If you have arranged custom paint for a frame or fork through Curve Cycling as part of your purchase, and your frame or fork is subject to an approved warranty claim, Curve Cycling will repaint the replacement frame or fork to the same standard, but only within the warranty period of the paint. If your warranty is valid but beyond the warranty period of custom paint supplied by Curve Cycling, there is no obligation on Curve Cycling to replace the custom paint, only the product in question. 
   
   
6. Warranty on factory paint and finishing on Curve Cycling products, and custom paint arranged by Curve, only covers peeling and cracking. It does not cover paint surface finish damage or discolouration through normal use. Chipping, scratches and bag strap wear are considered wear and tear through normal use and are not matters for warranty consideration. Over time, paint fades and finishing work deteriorates due to (but not limited to) sun exposure, bag rubbing, rock damage and other wear and tear.
   
   
7. Warranty is void under the following circumstances and does not apply to damage caused by:Consumable bike parts and accessories such as (but not limited to): bearings, brake pads, freehub bodies and pawls, handlebar grips, bar tape, bar plugs, tyres and tubes, sealant, spokes, spoke nipples, rim tape, tubeless tape, hub end caps, stripped threads or bolts, lock rings, chains, cassettes, chainrings, derailleur hangers, and rubber O-rings; andSurface discolouration, marring, chipping or scratching, including wear damage from strapping bags onto frames, or incorrect removal of protective film, causing the paint/clear coat to peel.Surface damage from cleaning. Some cleaning products can cause cosmetic damage to surface finishes, which typically looks like flaking paint / clear-coat or surface discolouration;Damage, especially to rims, from obvious impact or car exhaust. If a bike carrier is not positioned carefully, rims or other bike parts can be in close contact with hot car exhaust fumes, which will cause damage.Damage after continued use, or self-repair when an issue, however small, has been identified. Always contact Curve Cycling for advice as soon as an issue is identified, or before attempting a repair of any kind. In the vast majority of cases, there’s a very quick fix if done correctly. Do not let us know weeks, months or years after the initial problem was identified.Using fewer than three mounting points on fork legs to attach cargo cages.Exceeding the maximum allowed number of spacers under or above the stem. An incorrectly installed steerer expander. Over-torqued boltsMany baby/child seat mounts. New baby/child seat mounts enter the market regularly. Please contact Curve Cycling for clear guidance on baby/child seat mount compatibility.Many trailer and towing systems. New trailer and towing systems enter the market regularly. Please contact Curve Cycling for clear guidance on trailer and towing system compatibility; andMany rack systems. New rack systems enter the market regularly. Please contact Curve Cycling for clear guidance on rack compatibility.Crashing, accidents, abuse, use that is outside of the intended use, abnormal, or excessive use. A crash replacement claim can be submitted for such cases. Wear and tear through normal use. This is damage that occurs inevitably through the normal use of a bike. For example, your chain will eventually need replacement, even if properly maintained. Tyres will eventually wear out. The same applies to scratches, chipping and other damage to, changes to, or fading of paint or graphics through normal use and exposure to the elements.
   Wear and tear items not covered by this Warranty include, but are not limited to: chains, cassettes and chainrings, brake pads, rotors, tyres, bar tapeCorrosion, neglect, or periods of outdoor storage longer than 24 hours.Improper repair or maintenance, negligence or failure to perform maintenance or servicing at the service intervals specified for your Curve Cycling product. This includes, but is not limited to, the following scenarios:Improper assembly or installation. Please have your bike/parts assembled by an authorised Curve Cycling dealer or a professional bicycle mechanic. This includes, but is not limited to:Installation or mounting of components, parts, or accessories not originally intended for or compatible with your Curve Cycling product. Please contact Curve Cycling for clear guidance on product compatibility. This includes, but is not limited to:Use of aftermarket hydration systems without written approval from Curve Cycling. Systems, including but not limited to the Wolftooth B-Rad system, can put additional stress on water bottle bosses - use of this kind of system voids your warranty.Use of aftermarket fork mounting accessories, such as a steerer-mounted "Fred Bar", as this can put excessive stress on our carbon fork steerers; use of such products voids your warranty.
   
   
8. Warranty is void if any alteration or modification is performed. The only exception to this is if a seat post or fork steerer tube has been cut by a professional bike mechanic. Proof of professional work completed will be required.
   
   
9. Warranty is valid for the original purchaser with proof of purchase supplied with the warranty claim. Second-hand Curve Cycling products are covered by this warranty, but with the following additional conditions:The warranty period is determined by the time of the first purchase, not your second-hand purchase.You will be responsible for the cost of shipping your damaged product to Curve Cycling and for the cost of shipping a repaired or replacement product to you.You will be responsible for a processing fee of 20% of the current retail price of the replacement product.Proof of purchase from the original purchaser is required.In the event that a new replacement item (warranty or crash replacement) is sent to you, your warranty period will be reset from the date of replacement.
   
   
10. Warranty terms for sample and ex-demo products bought directly from Curve Cycling will be one year unless otherwise specified during the sale process.
    
    
11. This warranty policy is subject to change. The current warranty policy will be published on Curve Cycling’s website.
    
    
12. For clarity, some examples of scenarios that do not qualify for warranty, but may qualify for crash replacement, include but are not limited to:
    
    Riding into a deep pothole on a road or gravel bike is not within the definition of intended use, and therefore, it is not an acceptable warranty scenario. Avoiding the deep pothole fits within the definition of intended use.
    Likewise, impact damage from roots or rocks is not covered by warranty. Carefully picking a riding line to navigate such obstacles without impacting the rim or other parts of the bike fits within the definition of intended use.Creasing or folding of the top tube and/or down tube of a bike frame is clear evidence of front impact outside of the intended use (e.g. riding into a gutter, drainage pit or similar; or front impact from a car; or driving a roof-mounted bike into a solid structure). In such a scenario, the front rim and fork often remain undamaged, and it is the top and down tubes on the frame that warp on impact. Tubes creasing or warping is a more favourable failure mode than forks or rims failing.Riding road bikes on MTB trails. This is not the intended use. Road bikes are intended for riding on well-maintained, smooth, paved surfaces.Dents on tubes after a bike has safely arrived with a customer are usually signs of something falling onto the frame, the bike falling onto something, or something packed on the bike hitting the frame while riding.Ring marks and impressions on fork steerers are a sign of loose headsets or over-torqued stems, examples of improper installation and/or maintenance.Cracks on rims from inflating tyres beyond the maximum allowed tyre pressures (for the rim and/or tyre, whichever is lower) is an example of improper installation and/or maintenance.
    
    
13. Some examples of scenarios that do not qualify for warranty, or crash replacement, include but are not limited to: Ring marks and impressions on fork steerers are a sign of loose headsets or over-torqued stems. These are examples of improper installation and/or maintenance.Cracks or other damage to rims through inflating tyres beyond the maximum allowed tyre pressures (for the rim and/or tyre, whichever is lower) is regarded as improper installation and/or maintenance.

If you have an accident and damage your Curve Cycling product in a way that is not covered by Warranty or your personal insurance, you may be, at the sole discretion of Curve Cycling, offered a discounted crash replacement product.

Scenarios where a Crash Replacement claim is suitable, given the product is within the Crash Replacement timeframe, include (but are not limited to): Rapid deflation of a tyre while riding, causing rim damage, head-on collisions or crashes, mishaps on the road/trail, traffic accidents, collisions with other riders or wildlife. Damage from abuse, negligence, or poor maintenance is not covered by this policy.

This offer applies to the following products and timeframes after manufacture:

• Titanium frames: 5 years
• Steel frames: 2 years
• Carbon forks: 2 years
• Handlebars: 2 years
• Wheelsets (carbon rims) and carbon rims: 2 years
• Wheelsets (aluminium rims) and aluminium rims: 1 year

The crash replacement policy applies only to the original product owner, with the following product exceptions. For titanium frames and carbon forks, the crash replacement policy applies to all Curve Cycling product owners, not just the original owner. In these cases, Curve Cycling is able to determine the manufacturing date from product serial numbers. All cases are to be processed via Curve Cycling directly. We can dispatch crash replacement products to an address of your choosing, whether it be to your residence, a Curve dealer or your trusted local bike shop.

Shipping costs related to approved crash replacement claims are in addition to the cost of the discounted product. A condition of crash replacement is that you return the damaged product to Curve Cycling’s HQ in Melbourne, Australia, at your cost.

Please contact warranties@curvecycling.com to discuss your crash replacement claim.