RETURN POLICY

This return policy applies only to products bought directly from Curve Cycling. It does not apply to purchases made from Curve Cycling dealers, as they will have their own return policy. It does not apply to products excluded for hygiene reasons, including but not limited to knicks, underwear or shorts. Sample products are available at Curve Cycling’s HQ in Málaga and some of our dealers across Europe, if convenient for you to try on and test sizing before you buy.

At Curve Cycling we create products that we love to use ourselves. For bike sales, we spend a lot of time agonising over fit data, and offer demo rides where possible, to ensure you get a product that you love. We are here to answer all your questions before you commit to a purchase. That’s our commitment to you to ensure you purchase a product that you’re completely happy with.

If you are not fully satisfied with your direct purchase from Curve Cycling for any reason, you can return it to Curve Cycling for a full refund within 30 days of purchase. It is of the utmost importance to us that you are riding around with products that you love. A returned product can’t be resold at its full value so we charge a 10% restocking fee for returns in this 30-day period. Please respect this policy and don’t interpret it as a month-long rental service.

You are required to pay for shipping if applicable, or be responsible for returning your product to Curve Cycling HQ in Málaga, Spain. You are also responsible for any customs-related fees that may be incurred. Products must be returned in their original condition. Products returned to Curve Cycling will be assessed, and Curve Cycling will determine, at its sole discretion, whether they can be accepted as a return.

Please contact malaga@curvecycling.com to arrange a return.

EXCHANGE POLICY

If you are not fully satisfied with the size of your direct purchase from Curve Cycling, you can exchange it for another size within 30 days of purchase.

This exchange policy applies to complete bikes, handlebars, bicycle frames, axles, hangers, headsets, seat clamps, seatposts, clothing or soft goods bought directly from Curve Cycling and is subject to availability. Your preferred replacement size may not be immediately available - you may need to wait.

This exchange policy does not apply to purchases made from Curve Cycling dealers, or for products excluded for hygiene reasons, including but not limited to knicks, underwear or shorts. Sample products are available at Curve Cycling’s HQ in Málaga if convenient for you to try on and test sizing before you buy.

You are required to pay the cost of shipping your product back to Curve Cycling HQ and for shipping the exchanged product to you. We know that shipping can be extremely expensive, so please be careful to get your sizing right the first time.

Products must be returned in their original condition. Products returned to Curve Cycling will be assessed, and Curve Cycling will determine, at its sole discretion, whether they can be accepted for exchange.

Please contact malaga@curvecycling.com to arrange an exchange.

CANCELLATION POLICY

All purchases from Curve Cycling are final. If your order was placed by accident via our website, we understand that mistakes happen. If the order has not yet been dispatched, we can usually cancel your order and issue a refund if you notify Curve Cycling by emailing sales@curvecycling.com within 24 hours of placing the order. Your refund will be processed, less any fees that we have been charged. Please note that we can face fees of up to 7% from our website platform, payment processors and foreign exchange services, even if an order is cancelled. These fees will be deducted from your refund. Please expect 7% of the purchase price to be deducted from your refund. Unfortunately, we cannot afford to cover hundreds of dollars in fees if you have a sudden change of mind. 

Some Curve Cycling products are sold on a lead time with a planned delivery date. To secure the purchase, Curve Cycling requires a deposit. This deposit covers Curve Cycling’s manufacturing and procurement costs. This deposit is non-refundable, but with the following exception: If the product delivery is delayed more than 30 days after the original planned delivery date, your deposit is refundable at the time the new planned delivery date is communicated to you.

Curve Expeditions have their own terms and conditions, which include a separate cancellation policy which is available here.